Though it took 9 days and 6 interactions with customer service finally a suitable reply was provided.
For the authentic Man City home shirt according to the info provided by Nike customer service the Nike online store does in fact provide the real thing. The PS PRO player’s issue name and number kit.
Below the conversation. latest first.
Thank you for your patience.
Jim is out of the office so I will be happy to pass on the findings from our seniour management team.
The technology that we use is Polystretch Polyurethane heat transfers and it is the PS PRO player’s size
If you have any further queries, please get back to us again.
All the best,
|EPL Printing Style|
|Response Via Email (Sotiria)||09/16/2015 04:09 PM|
Thank you for your response.
I can confirm that your question has been escalated to the appropriate team so that they can provide us with an answer!
As soon as the managers respond about it, we will let you know!
Take care and have a nice day,
|EPL Printing Style|
|Odpowiedź Przez e-mail (Sotiria)||2015-09-16 02:13 PM|
I hope this e mail finds you well!
Thank you for giving me the time to escalate your question to the appropriate department of Nike!
I have just received a response that the same question is already being reviewed at the moment. We will contact you again as soon as the appropriate department of Nike comes back with a response regarding the information that you would like to have.
Thank you, Mikkel and take care,
|EPL Printing Style|
|Response Via Email (Sotiria)||09/15/2015 03:34 PM|
Thank you for your questions regarding our Nike 2015/16 Manchester City shirt.
I have also checked the description of the product and I cannot find that information on our web site either. In order to make sure that I am providing you with the correct information, Mikkel, I would like to escalate this to my managers team and ask them regarding this issue!
Please, bear with me until I got a response from them and I will contact you as soon as that happens!
Thank you, Mikkel and talk to you soon,
|Auto-Response||09/15/2015 08:47 AM|
|Customer By Web Form (Mikkel Bager)||09/15/2015 08:47 AM|
|Dear Sir / Madam.
I was looking at this product:
The Manchester City home shirt.
However, I could not see from the product description what kind of printing is being used to customize the shirt ?
Is it the player’s version PS PRO or is it the replica version PU transfer ?
Thank you for your time.
|Response Via Email (James)||09/10/2015 11:27 AM|
I hope that all is well!
Regarding your enquiry about the printing style, I will look further into this for you, and I will be back in contact as I have further details to provide you with.
I wish you a great day in the meantime!
|Auto-Response||09/09/2015 09:29 PM|
|Thank you for contacting the Nike.com Customer Service Team!
We have received your inquiry and we will do our absolute best to respond to you within 24 hours. Your reference number is [150910-013733]. Please note that emails are answered in the order they are received.
For time-sensitive issues, you can give us a call from Monday to Friday. To see our local opening hours and phone numbers per country, please click here http://help-en-gb.nike.com/app/landing/contact/. On Saturdays, our English Consumer Service Support line is open from 10:00 to 18:00 (local time).
We also would like to let you know that you may be able to quickly find the answer to your question by visiting our Nike.com Get Help page at http://help-en-gb.nike.com. We’ve put together some helpful answers to frequently asked questions about our products, policies, and procedures. You can also browse our great selection of athletic apparel, shoes, and equipment at http://store.nike.com.
Our priority is to provide you with the service that you would expect of Nike. Thank you for taking the time to contact us. We look forward to helping you with your inquiry.
|Customer By Web Form (Mikkel Bager)||09/09/2015 09:29 PM|
|I was looking at your Man City home shirt:
http://store.nike.com/gb/en_gb/pd/2015-16-manchester-city-fc-stadium-home-football-shirt/pid-10262644/pgid-10943565I wonder what kind of printing style you apply ?
is it the PU replica size or the PS PRO player’s size ?thanks.